Slideshow software, PIM Notes Organizer, Personal Information Manager
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Welcome to AL-Software Team!

Technical support.

Hello, We are AL-Software support team. We are the experts on AL-Software products and we are ready and willing to help you realize all the power available to you with every AL-Software product you use.

Before you contact us, please do the following:

  • Be sure that you're doing everything right. We all make mistakes sometimes… Be attentive.
  • Look at the program help file: it may already contain an answer to your question. A lot of people ask us something like "how do I…", though the complete information is there.
  • Visit our website in the internet. It's a good chance that you'll find the newer version there; We are trying to update the program once a month or even more frequently when our stuff is not on vacations, of course. Also, if the serious bug has been found in the program, but the new version is not ready yet, we make the hot fix for it.

    But if you still have a problem with our product and nothing else helps, please contact technical support team at:

  • If you have already purchased licenses for our product(s), please write to http://www.al-soft.com/feedback/. We quickly respond to all questions submitted to this e-mail address in the order they are received.
  • If you are not yet a AL-Software customer, please use this address: http://www.al-soft.com/feedback/.

    Our staff is available to respond to your inquiries 24 hours a day, excluding holidays. Messages are normally answered within 24 hours.

    Please provide us with following:

  • Program version (from About dialog)
  • Program order ID (if you're a registered user) this will help us to process your request faster
  • Where did you get product (http or ftp site)
  • Windows 95/98/NT/ME/2000/XP/2003 version (including service packs and other fixes installed), US or international, OEM or not
  • Computer information: CPU type and speed, amount of memory installed
  • Description of your problem in English (as much information as possible to retrieve the problem)

    If you have any suggestions or features you like to see added to our products please send us mail to http://www.al-soft.com/feedback/

    How to contact us.

    If you have any questions, comments or suggestions about AL-Software
    products or would like more information, contact us:

    Via Web:

    AL-Software website (feedback form): http://www.al-soft.com/feedback/

    Via E-Mail:

    AL-Software sales department: type this email manually

    AL-Software technical support staff & info group:type this email manually


    Postal Address:
    AL-Software Team
    Pacific Business Centre
    101-1001 West Broadway
    Dept. 381
    Vancouver, BC, V6H4E4
    Canada
    Press Contact: Misha D'yachkov, 604-339-9217

    Note: you may want to read the "How to Determine the Version of Windows 95/98 in Use" article by Microsoft®. Use the following URL:

    http://support.microsoft.com/support/kb/articles/q158/2/38.asp

     

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